At Mirchrasoi, we want every customer to feel confident and satisfied with their purchase. Please review our Returns and Exchange Policy before placing an order to understand how our process works.

Return Policy

• Returns are accepted within 24 to 48 hours of delivery.
• Returned products must be unused, unopened, and in their original condition, including all packaging, seals, and labels.
• To request a return, customers must contact our Customer Support Team and provide:
– Order number
– Reason for the return
– Clear images of the product or an unboxing video as proof

Return Shipping Charges

• If the customer initiates the return due to change of mind, personal preference, or any non-product issue, the courier or pickup cost will be paid by the customer.
• If the return is due to a damaged, defective, or incorrect item, Mirchrasoi will bear the return and replacement shipping costs.

Damaged or Defective Products

• Any damage or defect must be reported within 24 hours of receiving the parcel.
• A complete unboxing video (from opening the parcel until the end without cuts) is mandatory for all claims.
• Once our Quality Control Team verifies the claim, a replacement will be dispatched within 2 to 3 working days at no additional cost.
• If a replacement is not available, the customer may choose a refund or store credit.

Replacement Policy

Replacements are provided for the following:
• Damaged or defective items
• Wrong product received
• Missing items in the parcel

For replacements requested due to personal preference, all courier charges (pickup + re-delivery) will be the customer’s responsibility.

• All replacement requests must be made within 48 hours of delivery and must include valid proof (images or unboxing video).

Missing or Incorrect Products

• Missing or incorrect items must be reported within 24 hours of delivery.
• A clear unboxing video showing the entire parcel opening process is required for verification.
• Once approved, the missing or correct product will be shipped within 2 to 3 working days according to our SOP.

Refund Policy

Refunds are processed only when:
• A replacement is not available, or
• The product cannot be repaired, replaced, or corrected

Refunds are issued within 5 to 7 working days after approval and will be made only via:
• Bank Transfer

Important SOPs & Conditions

• An unboxing video is mandatory for all claims (damage, missing, or incorrect items).
• Claims without video evidence will not be accepted.
• Exchanges related to size, color, or preference depend strictly on stock availability.
• Mirchrasoi reserves the right to reject any claim that does not follow the procedures listed above.
• Delays caused by courier services or third-party logistics may occur and are not the responsibility of Mirchrasoi.
• All reverse shipping or re-delivery charges apply unless the issue is confirmed to be a company fault.